FAQ
Frequently Asked Questions
Ball Python FAQs
Q: I haven’t received my order confirmation email.
A: Please verify that you entered the correct email address. Even the smallest typo can cause the email to be misrouted. Also, check your spam, social, promotions, or other folders to ensure it didn’t land there.
Q: How do you ship ball pythons?
A: We ship all live animals overnight via FedEx to your nearest FedEx hub. This minimizes transit time and ensures the safety of the animal.
Q: Can I request a specific shipping date?
A: Yes! Once your order is placed, we will coordinate with you to confirm a shipping date that aligns with safe temperature guidelines. We typically ship out on Tuesdays for Wednesday arrival.
Q: What happens if shipping temperatures are unsafe?
A: If temperatures are outside of safe temperatures anywhere along the shipping route, we will delay shipping until conditions improve to ensure the safety of your ball python.
Q: Do you offer local pickup?
A: Yes! You can pick up your ball python locally in Princeton, MN. We may also arrange delivery within the Twin Cities metro area or meet at reptile expos we attend.
Q: What do you feed your ball pythons?
A: Our ball pythons are fed appropriately sized live or frozen/thawed African soft furred rats (ASFs). For hatchlings, we use pinkies or fuzzies; for juveniles and adults, we use larger rodents.
Q: Are your ball pythons healthy?
A: Absolutely! All our ball pythons are bred with care, well-fed, and health-checked prior to shipping. We pride ourselves on selling only top-quality animals.
Q: Do you offer a health guarantee?
A: Yes, we offer a live arrival guarantee provided you are available to receive the animal on the first delivery attempt. Please refer to our Shipping Policy for more details.
Q: Do you take returns or exchanges on live animals?
A: Due to biosecurity concerns and the stress caused by shipping, we do not accept returns or exchanges on live animals.
Q: Can I get a refund if I change my mind after ordering?
A: Refunds are considered on a case-by-case basis if the animal has not been shipped. Once the animal is in transit, no refunds are possible.
Frozen Feeders FAQs
Q: How do you keep the rodents frozen during shipping?
A: We use proprietary insulated packaging and ice packs to keep the rodents frozen during transit.
Q: Is your packaging recyclable?
A: Yes! The outer box is 100% recyclable, though the insulation is not.
Q: How long are frozen rodents good for?
A: Rodents stored in a kitchen freezer are good for up to six months. If stored in a deep freezer, they can last for up to a year.
Q: What’s the best way to thaw frozen rodents?
A: You can thaw frozen rodents by refrigerating them, air-thawing, or placing them in lukewarm water. Avoid using hot water, microwaves, or heat lamps, as these methods can damage the feeder.
Q: What should I do if my rodents arrive thawed?
A: If your shipment arrives thawed, contact us immediately within 24 hours with photos of the spoiled product. We will review the situation and address it with replacements or store credit if necessary.
Q: Can I return frozen feeders?
A: No, we do not accept returns due to biosecurity concerns. Customers are responsible for discarding spoiled feeders.
Q: Do frozen feeders have an odor?
A: Frozen feeders naturally have a distinct odor. We do not issue refunds for complaints about smell unless accompanied by visible signs of spoilage.
Q: Do you ship to PO Boxes?
A: No, we only ship to physical addresses or FedEx hold centers for pickup.
Q: When do you ship frozen feeders?
A: Frozen feeders are shipped Monday through Wednesday to ensure delivery by Thursday. We avoid shipping packages that could be held over the weekend.
Q: Do you ship during holidays?
A: We do not ship during major holidays or FedEx/UPS closures. Any affected orders will be held until the following shipping window.
Q: What do you feed your rodents?
A: Our rodents are fed Mazuri rodent food PLUS a proprietary organic blend of high quality seeds and grains and organic fruits, vegetables, and hard-boiled eggs to ensure high quality feeders for your reptile.
Q: How do you euthanize your rodents?
A: We use food-grade carbon dioxide (CO2), a quick and humane method approved by the American Veterinary Medical Association.
Q: Do you sell wholesale to pet stores?
A: Yes! Please email us at hello@ghostconstrictors.com for wholesale inquiries.
Q: Do you ship to Alaska or Hawaii?
A: Unfortunately, we do not currently ship to Alaska or Hawaii.
Q: Can I pick up my frozen feeders in person?
A: Yes! You can pick up your ball python locally in Princeton, MN. We may also arrange delivery within the Twin Cities metro area or meet at reptile expos we attend.
If you have additional questions, feel free to contact us! We’re here to help.