Ghost Constrictors ships live reptiles using procedures intended to reduce transportation risk and protect animal welfare.
This policy forms part of our Terms of Service & Terms of Sale.
1. Shipping Schedule
Live animals generally ship Tuesday via FedEx Priority Overnight for Wednesday arrival.
All shipments are subject to weather, carrier availability, animal condition, legal requirements, and safe transport conditions.
Shipping dates are coordinated with Buyer before dispatch.
Ghost Constrictors may postpone or refuse shipment when conditions are unsuitable.
Applicable shipment-delay notice, consent, cancellation, and refund requirements will be honored.
2. Free Shipping
Ball pythons with an individual purchase price of $150 or more qualify for free standard overnight shipping to an approved FedEx pickup facility in eligible destinations, unless otherwise stated at purchase.
Free shipping eligibility is based on the qualifying animal's price.
Residential delivery, upgrades, additional services, and non-live merchandise are not automatically included.
3. Approved FedEx Pickup
FedEx pickup is our standard and preferred live-animal delivery method.
Ghost Constrictors will coordinate an approved pickup location.
Buyer must provide accurate information, monitor tracking, and retrieve the animal promptly after it becomes available.
Buyer should prepare an appropriate enclosure before shipment.
4. Residential and Direct-to-Address Delivery
Residential, business-address, and other direct-to-address delivery may be approved on a case-by-case basis.
Approval must be obtained before shipment.
ALL DIRECT-TO-ADDRESS DELIVERIES ARE EXCLUDED FROM GHOST CONSTRICTORS' VOLUNTARY LIMITED LIVE ARRIVAL GUARANTEE.
This exclusion applies even when Ghost Constrictors approves the delivery method.
Buyer must affirmatively acknowledge the exclusion before shipment.
Exclusion from the voluntary guarantee does not eliminate rights that applicable law does not permit the parties to waive.
5. Weather and Safety Holds
Ghost Constrictors may delay shipment because of:
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Unsafe temperatures
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Severe weather
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Carrier advisories or service disruptions
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Holiday shipping restrictions
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Conditions affecting animal health or welfare
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Other circumstances reasonably affecting safe transport
Buyer may not compel Ghost Constrictors to ship under conditions Seller determines are unacceptable.
6. Buyer-Requested Elevated-Risk Shipping
If Ghost Constrictors advises Buyer in writing that conditions present elevated risks and recommends postponement, Buyer may request that shipment proceed.
Ghost Constrictors is not obligated to approve the request.
If Seller independently determines that shipment may still safely and lawfully proceed, it may approve the requested shipment after Buyer affirmatively acknowledges the documented risks and the exclusion from the voluntary Live Arrival Guarantee.
A SHIPMENT APPROVED UNDER THIS ELEVATED-RISK EXCEPTION IS NOT COVERED BY THE VOLUNTARY LIMITED LIVE ARRIVAL GUARANTEE.
Ghost Constrictors will not knowingly ship under conditions it determines present an unacceptable animal-welfare risk.
7. Buyer Responsibilities
Buyer must:
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Provide accurate contact and delivery information
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Respond to necessary shipping coordination
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Monitor tracking and delivery notifications
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Retrieve the animal promptly
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Prepare an appropriate enclosure
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Inspect the animal promptly after possession
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Preserve shipping packaging when reporting a concern
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Avoid unauthorized rerouting or delivery changes
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Follow agreed shipping procedures
8. Limited Live Arrival Guarantee Eligibility
The voluntary Limited Live Arrival Guarantee applies only when:
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The animal is shipped to an approved FedEx pickup facility.
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Ghost Constrictors approves the shipment date and conditions.
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The shipment is not subject to an acknowledged elevated-risk exclusion.
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Buyer follows agreed shipping and pickup instructions.
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A suspected dead-on-arrival claim is reported within one hour after physical pickup.
Carrier delay alone does not automatically void an otherwise qualifying claim.
9. Live Arrival Exclusions
The voluntary guarantee does not apply to:
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Residential or other direct-to-address deliveries
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Approved shipments subject to an acknowledged elevated-risk exclusion
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Losses caused or materially contributed to by unreasonable pickup delays
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Refused or unclaimed deliveries where Buyer's conduct materially contributed to the loss
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Unauthorized rerouting or shipment changes
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Incorrect Buyer-provided information that materially contributed to the loss
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Post-possession environmental exposure, injury, or other Buyer-caused circumstances
An exclusion applies only to the extent permitted by applicable law.
10. Reporting a Dead-on-Arrival Claim
Buyer must contact Ghost Constrictors within one hour after taking physical possession of the animal.
Provide reasonably available evidence, including:
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Order number
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Photographs or video of the animal
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Photographs of the shipping box and packaging
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Photograph of the shipping label
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Tracking information
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Description of the animal's condition
We strongly recommend recording a continuous unboxing video.
An unboxing video is not the sole acceptable form of evidence.
Preserve the original packaging until the claim has been evaluated or Seller authorizes disposal.
11. Live Arrival Remedies
For a substantiated claim covered by the voluntary Limited Live Arrival Guarantee, Ghost Constrictors will offer, at Seller's election and to the extent permitted by law:
If a limited remedy fails of its essential purpose or is unenforceable, remedies required by applicable law remain available.
No automatic monetary refund is promised beyond applicable legal obligations.
12. Limited Health Guarantee
Ghost Constrictors ships animals that appear suitable for sale and transport following reasonable observation.
A suspected health condition believed to have existed at delivery should be reported within 48 hours after receipt.
Buyer may be asked to provide photographs, video, enclosure information, temperature and humidity readings, feeding history, and relevant veterinary documentation.
The voluntary guarantee does not cover conditions caused or materially contributed to by improper husbandry, trauma, unsafe temperatures, inappropriate humidity, feeding practices, exposure to pathogens, or other post-delivery conditions outside Seller's control.
13. Veterinary Care and Expenses
Buyer is responsible for obtaining appropriate veterinary care.
TO THE FULLEST EXTENT PERMITTED BY LAW, GHOST CONSTRICTORS DOES NOT PAY OR REIMBURSE VETERINARY EXAMINATIONS, DIAGNOSTIC TESTING, MEDICATIONS, TREATMENTS, PROCEDURES, TRANSPORTATION, OR RELATED EXPENSES.
Requesting veterinary documentation does not create an obligation to pay for it.
Urgent veterinary concerns should be addressed without waiting for Seller's response.
14. Unclaimed Shipments
Buyer must promptly retrieve the animal from the agreed pickup facility or accept an approved direct-to-address delivery.
Failure to do so may result in loss of voluntary guarantee coverage where Buyer's conduct materially contributed to the loss.
Ghost Constrictors may arrange return shipment, temporary care, or other reasonable animal-welfare measures.
Buyer may be responsible for legally recoverable costs and losses resulting from failure to accept delivery.
An unclaimed shipment does not create an automatic right to a discretionary refund.
15. Transfer of Care
Responsibility for ongoing husbandry, handling, housing, feeding, and environmental conditions transfers to Buyer or Buyer's authorized recipient upon physical possession.
This provision does not eliminate applicable guarantees or nonwaivable rights.
16. Contact
hello@ghostconstrictors.com
Include your order number, tracking information, and relevant supporting documentation.
This policy is governed by our Terms of Service & Terms of Sale and applicable law.
