This policy applies to purchases from Ghost Constrictors and forms part of our Terms of Service & Terms of Sale.
1. All Sales Are Final
ALL SALES, INCLUDING BUT NOT LIMITED TO LIVE-ANIMALS ARE FINAL, EXCEPT FOR CONTRACTUAL REMEDIES EXPRESSLY PROVIDED AND RIGHTS REQUIRED BY APPLICABLE LAW.
We do not offer discretionary refunds, returns, or exchanges for:
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Buyer's remorse or changes in preference
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Financial hardship
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Changes in breeding plans
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Inability to obtain permission to keep the animal
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Normal acclimation or temporary feeding changes
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Expected future appearance or temperament
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Breeding performance, fertility, or offspring outcomes not expressly guaranteed
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Changes in market value or anticipated profits
A final-sale designation does not eliminate remedies for an established breach of an enforceable warranty or other nonwaivable rights.
2. Returns
Live animals may not be returned without Ghost Constrictors' prior written authorization.
Unauthorized returns are not accepted as a basis for an automatic refund.
Any approved return must follow written animal-welfare and shipping instructions.
3. Buyer-Requested Cancellations
A Buyer-requested cancellation after purchase is not automatically accepted.
Ghost Constrictors may voluntarily approve a cancellation, partial refund, store credit, or other accommodation.
Where expressly disclosed and legally enforceable, a cancellation charge of up to 50% of the order amount may apply. Any charge must be reasonable under the circumstances and must not constitute an unlawful penalty or duplicate recovery.
No cancellation fee applies where applicable law requires a full refund.
4. Payment Plans and Deposits
Approved payment plans generally require a 20% deposit and completion within the agreed 30–60-day period.
Deposits are intended to be nonrefundable upon Buyer cancellation or default, to the extent permitted by applicable law.
Failure to complete a payment plan may result in cancellation of the reservation and release of the animal for resale.
The amount Seller may retain is subject to applicable laws governing deposits, damages, restitution, and resale proceeds.
5. Abandoned Orders and Failure to Schedule Shipping
Buyer must cooperate in scheduling shipment within 30 calendar days after the animal is fully paid, available to ship, and safe shipment is reasonably available, unless otherwise agreed in writing.
If Buyer fails to cooperate, Ghost Constrictors may send a written Notice of Pending Cancellation allowing 14 calendar days to respond and make reasonable arrangements.
If Buyer does not respond or cooperate, Seller may cancel the reservation and offer the animal for resale.
AN ABANDONED RESERVATION MAY RESULT IN LOSS OF SOME OR ALL PAYMENTS MADE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Seller may retain legally recoverable costs and damages attributable to Buyer's breach, subject to applicable limits and required accounting for resale proceeds.
Weather holds, Seller-caused delays, and circumstances giving Buyer a mandatory refund right are not Buyer abandonment.
6. Unclaimed or Refused Shipments
Failure to retrieve an animal from an agreed FedEx pickup facility, refusal of delivery, or unauthorized shipment changes does not create a right to a discretionary refund.
Buyer may be responsible for resulting costs and losses legally attributable to their failure to accept delivery.
Ghost Constrictors may take reasonable measures to protect the animal.
Payments may be retained only to the extent permitted by applicable law.
7. Shipping Delays and Legally Required Refunds
Ghost Constrictors may delay live-animal shipment when necessary for weather, carrier restrictions, or animal welfare.
When applicable law requires notification of a delay, Buyer consent, cancellation rights, or a refund, Ghost Constrictors will comply with those requirements.
A legally required monetary refund will not be replaced with store credit without Buyer's lawful agreement.
8. Limited Live Arrival Claims
The voluntary Limited Live Arrival Guarantee applies only to qualifying shipments held at approved FedEx pickup facilities.
Residential and other direct-to-address deliveries are excluded.
Shipments made after Buyer affirmatively accepts a documented elevated-risk shipping exclusion are also excluded, provided Seller has determined that shipment may safely and lawfully proceed.
A suspected dead-on-arrival claim involving an eligible shipment must be reported within one hour after physical pickup.
Approved voluntary claims are subject to the remedies stated in the Terms of Service & Terms of Sale.
9. Limited Health Claims
Health concerns believed to have existed at delivery should be reported within 48 hours of receipt.
Buyer must provide reasonably requested information to permit evaluation.
Veterinary examinations, testing, treatment, medication, and related expenses are Buyer's responsibility and are not reimbursed except where applicable law requires otherwise.
10. Sex Identification Claims
A suspected sex discrepancy should be reported within seven calendar days after receipt.
Ghost Constrictors may request reasonable supporting evidence.
Confirmed discrepancies will be evaluated under the Terms and applicable law.
11. Genetics Identification Claims
Genetic identification may be visual, parentage-based, breeding-supported, possible, or associated with an independent test result, as disclosed in the individual listing.
Buyer should report a suspected discrepancy promptly after discovery and provide the evidence supporting the concern.
A difference in interpretation does not automatically establish a breach or entitle Buyer to a full refund.
Any substantiated breach of an enforceable representation will be evaluated under the Terms and applicable law.
12. Non-Live Merchandise
Habitats, supplies, accessories, and other non-live products may be subject to separate product-specific or manufacturer terms.
Contact Ghost Constrictors before attempting a return.
Damaged, defective, or incorrect merchandise should be reported promptly with the order number, photographs, and a description of the problem.
Applicable statutory rights concerning defective or misdescribed goods remain in effect.
13. Approved Refunds
When a monetary refund is approved or legally required, it will ordinarily be issued to the original payment method.
Processing times may vary by payment provider.
14. Contact
hello@ghostconstrictors.com
Include the order number and relevant supporting information.
This policy is governed by the Terms of Service & Terms of Sale and applicable law.
