Safe travels for your new best friend.
We know having a new ball python shipped to you can feel a little intimidating, especially if this is your first reptile.
At Ghost Constrictors, we carefully coordinate every shipment, monitor weather conditions, and use overnight shipping to help your new snake arrive safely.
Here's everything you need to know before bringing your new friend home.
Free Overnight Shipping on Qualifying Ball Pythons
Ball pythons priced at $150 or more qualify for free FedEx Priority Overnight shipping to an approved FedEx pickup location in eligible destinations within the contiguous United States, unless otherwise stated at purchase.
Our standard shipping schedule is Tuesday for Wednesday arrival.
Animals priced below $150, special delivery arrangements, and other exceptions may have additional shipping charges, which will be disclosed before purchase.
How Shipping Works
1. Find Your New Friend
Choose your ball python, complete checkout, and provide accurate contact information.
2. We'll Coordinate Shipping
We'll contact you to arrange an appropriate shipping date and confirm your approved FedEx pickup location.
We ship only when weather, carrier conditions, and the animal's condition allow for safe transport.
3. Your Snake Travels Overnight
Your ball python will be carefully packaged and shipped using FedEx Priority Overnight.
You'll receive tracking information so you can follow the shipment.
4. Pick Up Your New Friend
Once your package is available at the agreed FedEx pickup location, retrieve it promptly.
Bring a valid photo ID and follow the pickup instructions provided.
5. Head Home and Get Settled
Inspect your animal promptly after pickup and place them into their prepared enclosure.
Give your new friend time to settle into their new surroundings.
Why We Recommend FedEx Pickup
Having your snake held at an approved FedEx location helps reduce unnecessary time in delivery vehicles, exposure to outdoor temperatures, and the risk of missed deliveries.
FedEx pickup is our standard shipping method and the only delivery method eligible for our voluntary Limited Live Arrival Guarantee.
You can find nearby locations through the FedEx Location Finder. We'll help confirm a suitable pickup location before shipment.
Can My Snake Be Delivered to My Home?
Sometimes!
Residential or other direct-to-address delivery may be approved on a case-by-case basis, depending on your location, weather, and other shipping considerations.
Important: Direct-to-address deliveries are not covered by our voluntary Limited Live Arrival Guarantee, even when we approve the delivery arrangement.
We'll explain this exclusion and request your written acknowledgment before approving direct delivery.
Contact us before purchasing if home delivery is important to you.
Weather Comes First. Always.
Your snake's safety matters more than a shipping date.
We monitor weather conditions at the shipping origin, destination, and relevant carrier locations.
If temperatures, storms, carrier disruptions, or other conditions create unacceptable risks, we'll postpone shipment.
What if I want my snake shipped anyway?
We understand being excited to bring your new friend home.
If we recommend waiting because conditions present elevated risks, you may request an earlier shipment. However, Ghost Constrictors always reserves the right to refuse shipment when conditions are unsuitable.
In limited situations where we determine shipping can still proceed safely and lawfully, we may approve a shipment despite our recommendation to wait.
These specially approved elevated-risk shipments are not covered by our voluntary Limited Live Arrival Guarantee, and written acknowledgment is required before shipment.
We will not knowingly ship an animal under conditions we consider unacceptably dangerous.
Our Limited Live Arrival Guarantee
We take animal welfare seriously and offer a voluntary Limited Live Arrival Guarantee on qualifying shipments.
To Qualify
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Your snake must be shipped to an approved FedEx pickup location.
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Ghost Constrictors must approve the shipping date and conditions.
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The shipment must not be subject to an acknowledged elevated-risk exclusion.
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You must follow the agreed shipping and pickup instructions.
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Any suspected dead-on-arrival claim must be reported within one hour of physical pickup.
What's Not Covered?
Our voluntary Limited Live Arrival Guarantee does not apply to:
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Residential, business-address, or other direct-to-address deliveries
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Specially approved shipments made after written acknowledgment of elevated shipping risks
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Losses caused or materially contributed to by unreasonable pickup delays
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Refused or unclaimed shipments where the failure materially contributes to the loss
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Unauthorized changes to shipping arrangements
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Problems caused by incorrect buyer-provided information
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Injury or environmental exposure after the animal enters the buyer's care
A FedEx delay does not automatically void an otherwise qualifying claim.
These exclusions concern our voluntary guarantee and do not eliminate legal rights that cannot be waived.
What If Something Goes Wrong?
If you believe your snake arrived deceased, please email hello@ghostconstrictors.com within one hour of physical pickup.
Include your order number and, where reasonably available:
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Clear photographs or video of the animal
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A photograph of the shipping label
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Photographs of the box and packaging
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Tracking information
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A description of the package's condition
We strongly recommend recording an unboxing video, although other adequate evidence may be accepted.
Please preserve the original packaging until we have reviewed your claim.
For a substantiated claim covered by our voluntary guarantee, we offer a reasonably comparable replacement animal or store credit, at our discretion and to the extent permitted by applicable law.
Our complete Terms of Service & Terms of Sale explain the available remedies and applicable limitations.
Our Limited Health Guarantee
We take care to ship animals that appear healthy and suitable for transport.
If you believe your snake arrived with a health concern, please contact us within 48 hours of receipt.
We may request photographs, enclosure information, husbandry details, or relevant veterinary documentation to evaluate the concern.
Post-delivery health issues caused or materially contributed to by improper husbandry, injury, unsafe environmental conditions, or other circumstances outside our control are not covered by our voluntary Limited Health Guarantee.
Veterinary care and related expenses are the buyer's responsibility. Ghost Constrictors does not reimburse veterinary expenses except where required by law.
If your animal needs urgent care, contact a qualified reptile veterinarian promptly.
Please Arrange Shipping Promptly
Once your animal is paid in full and available for safe shipment, we'll contact you to coordinate delivery.
Unless otherwise agreed, buyers are expected to cooperate in scheduling shipping within 30 calendar days after receiving notice that the animal is ready and safe shipment is reasonably available.
If we cannot reach you or you do not make arrangements, we may issue a formal notice giving you 14 additional calendar days to respond.
If the order remains unresolved, we may cancel the reservation and make the animal available for resale.
Failure to arrange shipment or accept delivery may result in loss of some or all payments, to the maximum extent permitted by law.
Weather holds, delays attributable to Ghost Constrictors, and circumstances carrying mandatory refund rights are not considered buyer abandonment.
Please keep your contact information current and respond to our shipping communications.
Ready to Meet Your New Snake?
We're happy to answer shipping questions, help coordinate your FedEx pickup location, or discuss a special delivery request.
Questions? Email hello@ghostconstrictors.com.
For complete purchase conditions, please review our Shipping Policy, Refund Policy, and Terms of Service.
